Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY.
All users of this site and customers of Advanced Group Pty Ltd agree that orders, access to this site and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not place any orders with Advanced Group Pty Ltd & please do not use this site.
Advanced Group Pty Ltd do not accept liability for items you choose from this website or advice obtained in person or via fax, email or letter or verbally over the phone or from information on this site, which can not be guaranteed to be accurate at all times. Please seek (current) advice & information from your local authority prior to purchasing goods from us as laws can be different from state to state, council to council & union to union. Laws can also change from year to year. You (the customer) are responsible for ensuring that the item/s you choose are approved/accredited for use for the application/purpose. There are over 20,000 items on our website and most of them have or currently comply with at least one regulation from at least one state in Australia from at least one year in the last decade but we can not be held responsible for providing up to date information on every product's legal use for each item's purpose for every state at all times.
Refund Policy / Exchanges / Restocking Fees / Consignment Discrepancies
Please choose wisely!
Advanced Group Pty Ltd reserves the right to charge a restocking fee where a cash refund or credit onto your account is required. The typical restocking fee is either 15% or $25 min. depending on which one is greater due to significant order processing time for each sale plus post-sale administration costs and bank fees associated. If the sale is more unusual than an ordinary sale then Advanced Group Pty Ltd reserves the right to charge a restocking fee of up to $50 or 50% whichever is greater.
This is an industry where a large proportion of our products are manufactured specially for you. In general, refunds will not be approved for items made up specially for your order.
Refunds will not be given on shipping costs unless it is due to an error made by our staff. Please choose your products carefully.
Advanced Group Pty Ltd will NOT accept returns under any circumstances after 28 days from purchase, we can also not accept responsibility for lost or missing items from your consignment/s after 28 days have elapsed from the date that you accept your consignment. Please check off all items in your consignment/s on the day that you receive the consignment in order to bring up any potential discrepancies at that time.
All prices are subject to change without notice. All prices are assumed correct at time of publication but are subject to change at any time and may not be without error. Any price changes or errors in pricing will be notified via email if they affect any current orders. Any orders affected will be subject to a full refund at customer discretion if the price charged is significantly above or below retail value unless the value of the item is shown at $0 in which case we assume that your order is not a Tax Invoice rather it will be treated as an Official Purchase Order by you (the customer) in which case Advanced Group Pty Ltd reserves the right to either update the price to a price at or close to retail price or refund your payment minus our standard cancellation fee on any funds transferred due to the significant administration costs in processing orders through our electronic jobs board.
Actual products may vary slightly in appearance from the images shown. If you might have any concern at all with receiving a product that doesn't exactly match the image shown then please call first to clarify that the item we send will be identical to the image displayed on screen.
All products are subject to availability. Occasionally we may need to substitute an unavailable product with a generic product that will have an equal or greater value to be able to fill the order as soon as possible.
Some items are NOT stocked items and are made to order and the lead-time to manufacture these items can take up to 10 working days or more on rare occasions. If you have a tight deadline then we suggest that you make it abundantly clear to us in writing so as there is no confusion or issues down the track with he said/she said...
There is a comments field at checkout stage where you are able to leave us a note with your deadline that you require your goods by so as we can be made aware of your due date. We do NOT however take any responsibility for the timeliness of our couriers. We endeavour to make sure that things get to you on the timeline required but can not predict errors made by the courier or natural disasters that can slow freight down.
We also do NOT guarantee that just because you told us your timeline requirement that we will be able to deliver your goods to you on that timeline but we will make a reasonable amount of effort to either deliver in that timeline or if we can't deliver in that timeline then will endeavour to make you aware of our estimate of the lead-time to dispatch your order.
If your order is a significantly large order then we reserve the right to ask you for a 50% deposit at time of order prior to delivery with the balance to be paid at time of collection/delivery.
Occasionally Brady Australia can run low on their special items and so occasionally there can be a lead-time of their items of up to 4 weeks to get replacement stock from overseas but that would only be on very rare occasions.
Heavy Vehicle Signage
Heavy Vehicle Signage can vary from state to state. Although Advanced Group Pty Ltd makes every attempt to ensure your heavy vehicle signage complies nationally, we recommend that you consult with your local Roads and Traffic Authority to ensure you order the correct signage to your application.
Queue Jump Surcharge
Our manufacturing team are normally very busy and we would normally have a backlog of 1-4 days of work that is all quite urgent so if you ask us to do a job same day then we reserve the right to charge a minimum queue jump surcharge of $50 + GST. This charge is easily justified considering that 1. we are inconveniencing 40-50 other customers who are waiting for their products, 2. when we rush - we make mistakes and have to do things twice 3. We have to change the media type (roll of material) in the printer i.e. from reflective to white or vice versa and 4. We have to stay back late of a night time to try to catch up.
All credit accounts need to be applied for in writing and are only approved subject to our accounts department's discretion. Processing of applications normally takes 24-48 hours and we would normally expect that the 1st transaction gets paid for up-front. We suggest that you only apply for an account if you are going to be purchasing off us on at least a regular monthly basis. Having a credit account does not necessarily mean that all goods are available on credit, we normally ask for a 50% deposit on anything that has to be custom or semi-custom made or if the order is a significantly large order regardless of your account status. All accounts need to be paid within 30 days of purchase unless stated otherwise on your invoice.
By applying for credit from Advanced Group Pty Ltd you (the company and the director/s) agree to pay all outstanding debts by the due date/s and agree that in the case that the company can not pay; the director/s agree to be personally liable to pay all outstanding debt including debt collection fees / legal fees.
Invoice due dates
Cancellations of orders
Artwork, Custom Signs & Samples
If we need to make any alterations to your artwork no matter how small then we normally charge at least $35 + GST per draft to cover the time it takes to discuss the artwork modification required, make the modification and then the time it takes to save it, attach it to an email, email it, create an invoice and then chase payment for the invoice.
Samples are highly recommended if you are making a custom sign! Samples are NOT free. We charge a minimum of $50 per sample for custom signs even if it is only small. Colours can look vastly different from monitor to monitor, computer to computer, printer to printer and ink brand to ink brand & media to media so Advanced Group Pty Ltd takes no responsibility for colour correctness if you (the customer) has not requested a sample.
Advanced Group Pty Ltd does not advise using couriers if goods are urgent! If goods are urgent then goods should be collected in person. Advanced Group Pty Ltd takes all care but no responsibility for the timeliness or the condition the parcel arrives in, or for lost or stolen items by the courier. If you would like to use your own courier then you do so at your own risk. If you would like to organise insurance on your goods in transit then we suggest that you do that. If you want us to add insurance to your items with our courier then please advise us in writing that you require insurance on the freight and we will give you a quote for the freight including insurance. If you want us to contact the courier then our preferred method is via email or via the courier company's website contact form. If you insist that we ring the courier ourselves directly then we will only ring the courier once per day for a maximum of ten minutes per phone call. If you are not happy with these conditions then please organise for yourselves or your own courier to pick the goods up.
Courier Short Supply Advanced Group is extremely diligent with packing & checking your consignment for item accuracy & qty of items supplied on each & every occasion however on rare occasions we can make mistakes & accidentally short-supply you, the customer. If you are receiving goods via courier then you MUST check your consignment within 5 working days of receiving the consignment to ensure you have received the correct items & the correct quantity of items. If you contact us past the 5 working day time limit to make a claim, then Advanced Group reserves the right to reject the short-supply claim. Same process applies to damaged goods. Please check your consignment thoroughly within 5 working days to avoid conflict.
Courier Standby time at Ports, etc. - Advanced Group Pty Ltd will not be liable for any standby time when delivering to Ports, etc. ALL freight quotes are based on unloading at delivery end to take no longer than 5 mins max! If we get charged for standby time from the courier then we will invoice you (the engaging party) for the additional fees from the courier and the invoice will need to be paid for within 7 days of us creating that invoice. If we have quoted on freight to a suburb where there is a Port then the freight covers the transport from us or our 3rd party to that suburb but does NOT cover standby time in queue at the port. The same arrangement applies to any receiving party that asks our courier to wait.
Jobs over $25,000
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Advanced Group Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Advanced Group Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Advanced Group Pty Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Warranty Claims must be made within 7 working days of receiving your product/s.
Freight is NOT covered under any of Advanced Group's warranties
*Please note that on some occasions Advanced Group Pty Ltd may require you to either take a detailed photograph of the item, or, return the item to us in order to make a warranty claim. Advanced Group Pty Ltd may refuse your warranty claim if you are not able to provide us with the evidence of the alleged problem.
Linemarking & Sign / Safety Installs
Quotes for linemarking & Sign / Safety installs do not allow for induction unless specified in the quote and will need to be charged on the invoice on top of the quoted price. Please advise us at the time of requesting the quote if you require us to complete an induction before working at the site.
*All quotes are based on installs being carried out during normal operating hours of between 7am and 6pm Mon - Fri. If work is required to be carried out outside these hours then a surcharge will apply, normally between 1.5 up to 2.5 times the normal rate depending on the time / day. Please specify the hours you require the work to be carried out prior to us quoting as unexpected surcharges can cause a lot of unnecessary distress for both parties. Also, most installs are also based on 1 x site visit only unless specified otherwise. i.e. if you ask us to carry out the install over 2 x instalments then a 2nd call-out fee will apply. Our installers are normally fairly self-sufficient and will carry the majority of the most common tools required to carry out the install in 1 x site visit but if an unexpected unique tool needs to be hired then we would need to pass on the hire cost and the travel costs in order to complete the job even if we did not quote on it prior to your purchase order.
Advanced Group Pty Ltd takes all care but NO responsibility for damage to underground services when installing. It is the customer's responsibility to mark all underground services and hazards prior to us installing. We will put poles anywhere that we are asked to put them at your onus. Any repairs required will be at your (the owner's) expense. We highly recommend that you dial 1100 before you dig to ascertain where major services are located
Standby time is is charged at $80 per hour + GST per installer on-site. If we are held up whilst on-site for any reason that is not our own then we reserve the right to charge for standby time so please ensure that everything is organised for us to be able to carry out the intallation before we come out to install your items to avoid an unexpected surcharge.
All install quotes are based on the most cost-effective installation method unless specified otherwise. Most jobs we carry out are based on cost, not quality therefore we assume that the majority of installs quotes are based on budget. If you want a premium install or better than budget quality then please specify at the time of requesting the quote otherwise we will assume you want a budget install and will not be found liable or accept any onus for what you may deem as not-premium.
Limitation of Liability
Advanced Group Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Advanced Group Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Advanced Group Pty Ltd. Specialising in servicing all Australian capital cities including Melbourne & Sydney with Australian Standard Road Signs, Street signs & other associated Traffic Management products!
Our Head Office is in Keysborough, Victoria.