Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY.

All users of this site and customers of Advanced Group Pty Ltd agree that orders, access to this site and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not place any orders with Advanced Group Pty Ltd & please do not use this site.

Any parties that trade with us enter into this Agreement of our terms and conditions where you, the Customer, and/or its related entities on a non-exclusive basis trade under the following terms and conditions below which will prevail over and replace any terms and conditions proposed by you (the customer).

Buyer Beware

Advanced Group Pty Ltd do not accept liability for items you choose from this website or advice obtained in person or via fax, email or letter or verbally over the phone or from information on this site, which can not be guaranteed to be accurate at all times.  Please seek (current) advice & information from your local authority prior to purchasing goods from us as laws can be different from state to state, council to council & union to union.  Laws can also change from year to year.  You (the customer) are responsible for ensuring that the item/s you choose are approved/accredited for use for the application/purpose.  There are over 20,000 items on our website and most of them have or currently comply with at least one regulation from at least one state in Australia from at least one year in the last decade but we can not be held responsible for providing up to date information on every product's legal use for each item's purpose for every state at all times.

Refund Policy / Exchanges / Restocking Fees / Consignment Discrepancies

Please choose wisely!
Refunds may be given on stock items at the discretion of company management.  It is our STRICT policy to NOT give refunds on custom items or special orders so please choose carefully as refusal to refund often offends... - We consider large quantity orders as "special orders" so please take that into consideration if you are ordering a large quantity of anything.

Advanced Group Pty Ltd reserves the right to charge a restocking fee where a cash refund or credit onto your account is required.  The typical restocking fee is either 15% or $25 min. depending on which one is greater due to significant order processing time for each sale plus post-sale administration costs and bank fees associated.  If the sale is more unusual than an ordinary sale then Advanced Group Pty Ltd reserves the right to charge a restocking fee of up to $50 or 50% whichever is greater.

This is an industry where a large proportion of our products are manufactured specially for you.  In general, refunds will not be approved for items made up specially for your order. 

Refunds will not be given on shipping costs unless it is due to an error made by our staff.  Please choose your products carefully.

Advanced Group Pty Ltd will NOT accept returns under any circumstances after 28 days from purchase, we can also not accept responsibility for lost or missing items from your consignment/s after 28 days have elapsed from the date that you accept your consignment.  Please check off all items in your consignment/s on the day that you receive the consignment in order to bring up any potential discrepancies at that time.

Prices

All prices are subject to change without notice. All prices are assumed correct at time of publication but are subject to change at any time and may not be without error. Any price changes or errors in pricing will be notified via email if they affect any current orders. Any orders affected will be subject to a full refund at customer discretion if the price charged is significantly above or below retail value unless the value of the item is shown at $0 in which case we assume that your order is not a Tax Invoice rather it will be treated as an Official Purchase Order by you (the customer) in which case Advanced Group Pty Ltd reserves the right to either update the price to a price at or close to retail price or refund your payment minus our standard cancellation fee on any funds transferred due to the significant administration costs in processing orders through our electronic jobs board.

Images
Actual products may vary slightly in appearance from the images shown.  If you might have any concern at all with receiving a product that doesn't exactly match the image shown then please call first to clarify that the item we send will be identical to the image displayed on screen.

Availability
All products are subject to availability.  Occasionally we may need to substitute an unavailable product with a generic product that will have an equal or greater value to be able to fill the order as soon as possible.
Some items are NOT stocked items and are made to order and the lead-time to manufacture these items can take up to 10 working days or more on rare occasions.  If you have a tight deadline then we suggest that you make it abundantly clear to us in writing so as there is no confusion or issues down the track with he said/she said...
There is a comments field at checkout stage where you are able to leave us a note with your deadline that you require your goods by so as we can be made aware of your due date.  We do NOT however take any responsibility for the timeliness of our couriers.  We endeavour to make sure that things get to you on the timeline required but can not predict errors made by the courier or natural disasters that can slow freight down.
We also do NOT guarantee that just because you told us your timeline requirement that we will be able to deliver your goods to you on that timeline but we will make a reasonable amount of effort to either deliver in that timeline or if we can't deliver in that timeline then will endeavour to make you aware of our estimate of the lead-time to dispatch your order.
If your order is a significantly large order then we reserve the right to ask you for a 50% deposit at time of order prior to delivery with the balance to be paid at time of collection/delivery.
Occasionally Brady Australia can run low on their special items and so occasionally there can be a lead-time of their items of up to 4 weeks to get replacement stock from overseas but that would only be on very rare occasions.

Heavy Vehicle Signage
Heavy Vehicle Signage can vary from state to state.  Although Advanced Group Pty Ltd makes every attempt to ensure your heavy vehicle signage complies nationally, we recommend that you consult with your local Roads and Traffic Authority to ensure you order the correct signage to your application.

Queue Jump Surcharge

Our manufacturing team are normally very busy and we would normally have a backlog of 1-4 days of work that is all quite urgent so if you ask us to do a job same day then we reserve the right to charge a minimum queue jump surcharge of $50 + GST.  This charge is easily justified considering that 1. we are inconveniencing 40-50 other customers who are waiting for their products, 2. when we rush - we make mistakes and have to do things twice 3. We have to change the media type (roll of material) in the printer i.e. from reflective to white or vice versa and 4. We have to stay back late of a night time to try to catch up.
If we are considering charging a queue jump surcharge then we will notify you in advance and ask that you sign our quote accepting the charge.

Accounts

All credit accounts need to be applied for in writing and are only approved subject to our accounts department's discretion.  Processing of applications normally takes 24-48 hours and we would normally expect that the 1st transaction gets paid for up-front.  We suggest that you only apply for an account if you are going to be purchasing off us on at least a regular monthly basis.  Having a credit account does not necessarily mean that all goods are available on credit, we normally ask for a 50% deposit on anything that has to be custom or semi-custom made or if the order is a significantly large order regardless of your account status.  All accounts need to be paid within 30 days of purchase unless stated otherwise on your invoice.

By applying for credit from Advanced Group Pty Ltd you (the company and the director/s) agree to pay all outstanding debts by the due date/s and agree that in the case that the company can not pay; the director/s agree to be personally liable to pay all outstanding debt including debt collection fees / legal fees.

Invoice due dates
The payment due date on Advanced Group Pty Ltd's invoice supersedes the payment due date on your (the customer's) Purchase Order. If you do not agree to this condition then please pay up-front & please don't send us your purchase order.

Overdue Accounts
If accounts are not paid within 60 days from invoice then we will engage a debt collector at your expense.  Debt collectors can charge up to 50% or more of the value and normally a minimum of 25% of the debt so please make sure that you pay your invoices on time.  If you do not pay the amount owed to us to the debt collector within 60 days of having them engaged then you will also be liable for ALL legal fees including solicitor fees to take your case to court on top of the original invoice amount as well as the debt collection fees.

Cancellations of orders
Please note: There are significant administration processes and bank fees associated with every order so as a condition of ordering through Advanced Group Pty Ltd that we reserve the right to charge a minimum of $20 per order that gets cancelled no matter how big or small the order is. Also, some items need to be made up to order and may have a lead time of up to 10 working days. For custom signs especially, can, often take 5-10 working days or more if it is a large order or requires special fabrication off-site.

Artwork, Custom Signs & Samples
A lot of people don't realise the time it takes to prepare and edit artwork for custom signs so we don't normally do any sort of artwork without pre-payment or at least 50% pre-payment on occasion.  The artwork charge also covers correspondence which can at times be quite lengthy and time consuming.   If you want to provide your own artwork then we require that you provide it to us in a .eps (vector) Format.

If we need to make any alterations to your artwork no matter how small then we normally charge at least $35 + GST per draft to cover the time it takes to discuss the artwork modification required, make the modification and then the time it takes to save it, attach it to an email, email it, create an invoice and then chase payment for the invoice.

Samples are highly recommended if you are making a custom sign!  Samples are NOT free.  We charge a minimum of $50 per sample for custom signs even if it is only small.  Colours can look vastly different from monitor to monitor, computer to computer, printer to printer and ink brand to ink brand & media to media so Advanced Group Pty Ltd takes no responsibility for colour correctness if you (the customer) has not requested a sample.

Couriers
Advanced Group Pty Ltd assumes that ALL courier costs need to be minimised except for when we are specifically advised in writing that you (the customer) want to pay a premium price for a premium courier for your particular job.  Premium courier does NOT necessarily mean that the courier will be error free or faster than the budget courier, it just means that there will be less likelihood of a delay and on average the premium courier will get there in less days or hours than the budget courier depending on your location. WARNING - A large percentage of our couriers will NOT ring you on your mobile phone in advance to meet you at your location!!!  If you want that service then you will need to notify us in advance of getting a quote off us / ordering from us so that we can quote / charge you appropriately for a premium courier that would offer that service.  If you have not notified us in advance that you need our courier to call you to meet you at your site / address then Advanced Group Pty Ltd will NOT be liable for the return courier / subsequent additional courier cost.  Sometimes goods will need to be off-loaded by forklift or by 2 people due to OH&S regulations.  If you do not always have a forklift or extra helper at your receiving end to help off-load heavy items or multiple items that would be on a pallet then please notify us in advance so we can arrange the correct freight company / price in advance because Advanced Group Pty Ltd will NOT be liable for extra stand-by time from our courier if they can not off-load the goods immediately upon arrival.
Advanced Group Pty Ltd reserves the right to charge for re-delivery or re-direction.  Costs incurred are charged per kg so Advanced Group Pty Ltd will invoice you according to the charge from the courier that we used for your particular consignment.
***If you put your delivery address as a P.O. box then we will charge $10 extra to cover for either 1. Us having to take your parcel to the post office & stand in queue, etc. or 2. Our courier Star Track Express charges us nearly $10 for sending to P.O. box so we would do the same and pass the cost on.

Advanced Group Pty Ltd does not advise using couriers if goods are urgent!  If goods are urgent then goods should be collected in person.  Advanced Group Pty Ltd takes all care but no responsibility for the timeliness or the condition the parcel arrives in, or for lost or stolen items by the courier.  If you would like to use your own courier then you do so at your own risk.  If you would like to organise insurance on your goods in transit then we suggest that you do that.  If you want us to add insurance to your items with our courier then please advise us in writing that you require insurance on the freight and we will give you a quote for the freight including insurance.  If you want us to contact the courier then our preferred method is via email or via the courier company's website contact form.  If you insist that we ring the courier ourselves directly then we will only ring the courier once per day for a maximum of ten minutes per phone call.  If you are not happy with these conditions then please organise for yourselves or your own courier to pick the goods up.

Courier Short Supply Advanced Group is extremely diligent with packing & checking your consignment for item accuracy & qty of items supplied on each & every occasion however on rare occasions we can make mistakes & accidentally short-supply you, the customer. If you are receiving goods via courier then you MUST check your consignment within 5 working days of receiving the consignment to ensure you have received the correct items & the correct quantity of items. If you contact us past the 5 working day time limit to make a claim, then Advanced Group reserves the right to reject the short-supply claim. Same process applies to damaged goods. Please check your consignment thoroughly within 5 working days to avoid conflict.

Courier Standby time at Ports, etc. - Advanced Group Pty Ltd will not be liable for any standby time when delivering to Ports, etc.  ALL freight quotes are based on unloading at delivery end to take no longer than 5 mins max!   If we get charged for standby time from the courier then we will invoice you (the engaging party) for the additional fees from the courier and the invoice will need to be paid for within 7 days of us creating that invoice.  If we have quoted on freight to a suburb where there is a Port then the freight covers the transport from us or our 3rd party to that suburb but does NOT cover standby time in queue at the port.  The same arrangement applies to any receiving party that asks our courier to wait.

Jobs over $25,000
Any job over $25,000 will require progress payments as agreed by both Advanced Group Pty Ltd and the customer.

Currencies
All prices are in Australian dollars, without GST.  GST is added at the shopping cart.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under  copyright laws, and is the property of Advanced Group Pty Ltd. The collective work includes works that are licensed to Advanced Group Pty Ltd. Copyright 2009, Advanced Group Pty Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Advanced Group Pty Ltd or purchasing Advanced Group Pty Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Advanced Group Pty Ltd or to purchase Advanced Group Pty Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Advanced Group Pty Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Advanced Group Pty Ltd used in the site are trademarks or registered trademarks of Advanced Group Pty Ltd


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Advanced Group Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Advanced Group Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Advanced Group Pty Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Warranty Claims must be made within 7 working days of receiving your product/s.

Freight is NOT covered under any of Advanced Group's warranties

*Please note that on some occasions Advanced Group Pty Ltd may require you to either take a detailed photograph of the item, or, return the item to us in order to make a warranty claim.  Advanced Group Pty Ltd may refuse your warranty claim if you are not able to provide us with the evidence of the alleged problem.

Linemarking & Sign / Safety Installs
By engaging us to fulfil your linemarking requirements you are agreeing to indemnify us from being required to provide any sort of warranty on the lifetime of the linemarking.  The lifetime of any / all linemarking will vary from job to job and even vary within one complex from the one job depending on the amount of traffic that the area receives and the amount of preparation that you (the purchaser) are willing to pay for.   Please be aware that there are recommended industry precautions in respect to preparation by either: Diamond Grinding, Shot Blasting, Water Blasting &/or sealing with a sealant which we highly recommend but assume you do not want if you do not specifically ask for one or more of them.  Advanced Group Pty Ltd will not be responsible for any: premature chipping, wear & tear or fading of paint along with any other issues in relation to opting out of surface preparation prior to markings.  Advanced Group Pty Ltd will not be liable for any costs incurred or remarking required with respect to any of the above mentioned issues or complications.

Quotes for linemarking & Sign / Safety installs do not allow for induction unless specified in the quote and will need to be charged on the invoice on top of the quoted price.  Please advise us at the time of requesting the quote if you require us to complete an induction before working at the site.

*All quotes are based on installs being carried out during normal operating hours of between 7am and 6pm Mon - Fri.  If work is required to be carried out outside these hours then a surcharge will apply, normally between 1.5 up to 2.5 times the normal rate depending on the time / day.  Please specify the hours you require the work to be carried out prior to us quoting as unexpected surcharges can cause a lot of unnecessary distress for both parties.  Also, most installs are also based on 1 x site visit only unless specified otherwise.  i.e. if you ask us to carry out the install over 2 x instalments then a 2nd call-out fee will apply.  Our installers are normally fairly self-sufficient and will carry the majority of the most common tools required to carry out the install in 1 x site visit but if an unexpected unique tool needs to be hired then we would need to pass on the hire cost and the travel costs in order to complete the job even if we did not quote on it prior to your purchase order.

Advanced Group Pty Ltd takes all care but NO responsibility for damage to underground services when installing.  It is the customer's responsibility to mark all underground services and hazards prior to us installing.  We will put poles anywhere that we are asked to put them at your onus.  Any repairs required will be at your (the owner's) expense.  We highly recommend that you dial 1100 before you dig to ascertain where major services are located
 
Standby time is is charged at $80 per hour + GST per installer on-site.  If we are held up whilst on-site for any reason that is not our own then we reserve the right to charge for standby time so please ensure that everything is organised for us to be able to carry out the intallation before we come out to install your items to avoid an unexpected surcharge.
 
All install quotes are based on the most cost-effective installation method unless specified otherwise.  Most jobs we carry out are based on cost, not quality therefore we assume that the majority of installs quotes are based on budget.  If you want a premium install or better than budget quality then please specify at the time of requesting the quote otherwise we will assume you want a budget install and will not be found liable or accept any onus for what you may deem as not-premium.

Limitation of Liability
Advanced Group Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Advanced Group Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Advanced Group Pty Ltd product is mistakenly listed at an incorrect price, Advanced Group Pty Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Advanced Group Pty Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Advanced Group Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Advanced Group Pty Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Advanced Group Pty Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Advanced Group Pty Ltd.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Victoria, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Advanced Group Pty Ltd products) shall be in the state or federal courts located in Victoria Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Advanced Group Pty Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Advanced Group Pty Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Advanced Group Pty Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Advanced Group Pty Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Advanced Group Pty Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Advanced Group Pty Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Advanced Group Pty Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Advanced Group Pty Ltd in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Advanced Group Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Advanced Group Pty Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Advanced Group Pty Ltd, Advanced Group Pty Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Advanced Group Pty Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Advanced Group Pty Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Advanced Group Pty Ltd. Specialising in servicing all Australian capital cities including Melbourne & Sydney with Australian Standard Road Signs, Street signs & other associated Traffic Management products!

Our Head Office is in Keysborough, Victoria.